From service design through to post go-live — AssureOps gives IT teams the structure, evidence and governance to manage services properly at every stage. OR-360 is live now. The rest of the platform is on its way.
Four stages. One platform. Most organisations manage each of these in isolation — different tools, different documents, different people. AssureOps connects them. OR-360 is live now. The rest is on its way.
The only purpose-built platform for service transition readiness. Structured criteria, risk register, full audit trail, stakeholder sign-offs and CAB pack generation — from first checkpoint to go-live certificate.
Before you design or transition anything, you need to know what state the service is actually in. Assess surfaces ownership gaps, governance failures and hidden risks — so you know what you're dealing with before committing to anything.
ITIL has always recognised that services need to be continually assessed against their purpose. Assess operationalises that — not as an audit, but as a practical diagnostic any team can run.
The structured workspace where a service gets properly defined — support model, RACI, architecture, SLAs, DR plan, supplier contracts. Built by the Service Architect. Used by everyone who needs to understand the service. And when transition begins, 12 OR-360 criteria are already evidenced.
ITIL's Service Design practice covers exactly this — support model, SLAs, continuity, capacity. SD-360 gives those concepts a structured home instead of a SharePoint folder nobody maintains.
Go-live isn't the end. Services drift — support models go stale, SLAs get renegotiated but never documented, people leave and take their knowledge with them. Own it keeps services honest in BAU — structured reviews, SLA tracking, lessons learned that feed back into the next design or transition.
Continual improvement is one of ITIL's seven guiding principles — but most organisations do it in spreadsheets if at all. Own it makes it a structured, repeatable part of how services are managed.
We're not a software company that stumbled into ITIL. Between us we've spent years delivering service transitions across government and private sector — as a Service Architect and a Service Transition Manager. We've sat in the CAB meetings, written the runbooks, and picked up the pieces when handovers went wrong.
OR-360 is what we built because we kept reaching for a tool that didn't exist. Every time we looked, there was a project tool that didn't understand readiness, or an ITSM platform built for run operations — not for transition. So we built it ourselves. OR-360 is the first product in the AssureOps platform — and we're building the rest of the lifecycle next.
Not because of bad technology. Because the process holding it together is informal, inconsistent, and impossible to audit when it matters.
"Every transition starts with good intentions and ends up in a spreadsheet. Then another spreadsheet. Then an email chain about which spreadsheet is current. And when something goes wrong after go-live, nobody can say who signed off what — or when."
Criteria scattered across emails, shared drives, and someone's desktop. Progress impossible to report accurately.
Criteria with no owners drift. Handover docs get written by whoever's left standing. Accountability disappears.
Something wasn't handed over properly. The support team didn't know the escalation path. The runbook doesn't cover this scenario.
Not another project management tool. Not a ticketing system. A platform built specifically for the moment an IT project becomes a live service — with every workflow, every governance requirement, and every audit trail built in from the ground up.
Every criterion has a status, an owner and a due date. Blocked and overdue items surface immediately. Nothing hides in a shared drive.
Run transition meetings inside OR-360. Record attendees, capture notes, raise actions in real time. Meeting ends — everything is saved, assigned and tracked.
Actions raised in meetings or against criteria stay in OR-360. Open, In Progress, Done — with a full note and status history on every one.
Progress by category, across your whole project. Blocked criteria in red, overdue flagged, go-live date counting down. One view, no digging.
When you're ready, OR-360 generates a formal, dated readiness report — broken down by category — that your CAB and CIO can actually stand behind.
Every status change, note and action is timestamped and attributed to a named user. Click any criterion to see its complete history. Invaluable for governance reviews and lessons learned.
Blocked criteria first, then caveated, then overdue, then in progress. OR-360 tells you where to focus without you having to work it out.
Invite team members by email, manage organisation users, control who has access to what. Multi-project and multi-organisation supported.
If you need a generic project management tool, there are plenty. OR-360 is for a narrower, more specific job — and it does that job properly.
Not sure if it's for you? Book a 30-minute call. We'll tell you honestly whether OR-360 fits your situation — and if it doesn't, we'll say so. No hard sell.
A single failed transition — the emergency firefighting, SLA penalties, management escalations, and reputational damage — routinely costs organisations tens of thousands of pounds. OR-360 costs less than a day of that, every month. All prices ex VAT.
For teams running one or two transitions a year. Full OR-360 functionality — one active project at a time. The right starting point before you scale.
For in-house IT teams running multiple transitions a year. Unlimited projects, unlimited users — one licence covers your whole organisation.
For government, regulated industries, and large programmes. Procurement-friendly contracts, dedicated onboarding, SSO, and a named account contact.
Embed OR-360 in your service delivery. Reseller margins, white-label options, and a dedicated partner licence that scales with your client base.
Not sure which plan fits? Book a 30-minute call and we'll work it out together →
OR-360 is fully cloud-based. It runs in your browser — there's no software to install, no infrastructure to manage, and no IT department sign-off required to get started.
Put in your numbers. See what transition readiness admin is actually costing your organisation — and what OR-360 would cost by comparison.
These figures cover admin overhead only — your Transition Managers still need to make the calls, manage the stakeholders and get the service live. OR-360 clears the noise so they can focus on that instead of chasing spreadsheets. Figures also exclude the cost of a failed go-live, SLA penalties and post-incident remediation — which in our experience routinely dwarf everything else.
Most services arrive at transition already compromised. The support model is a rough sketch. The RACI has gaps nobody's acknowledged. The Transition Manager spends the first three weeks figuring out what they've been handed.
SD-360 is the structured workspace where a service gets properly defined — before it goes anywhere near OR-360. Built by the Service Architect. Used by ops and management. Current, not historical. And when transition begins, it satisfies 12 OR-360 criteria automatically.
Register interest in SD-360 →Every SD-360 section maps to OR-360 Service Design criteria. The Transition Manager doesn't chase documents — the evidence is live and linked from day one of the transition.
Tell us about your situation. We'll keep you updated as SD-360 develops — and if you want to influence what gets built, we'd love to hear from you.
OR-360 is built to be used by practitioners, without needing us in the room. But if you want the people who built it alongside you — we're available. Paul Ramsay and Graham Atkinson have between them delivered service transitions across public and private sector organisations for over 20 years. We know what good looks like and we know what failure looks like. Our day rate is £600. No hidden costs, no junior consultants parachuted in. You get us.
OR-360 is straightforward to get into. When you subscribe, we set it up with you — configuring your criteria framework, walking your team through the platform, and making sure you're ready to run your first transition properly. Not a chatbot. Not a help centre. One of the founders, on a call with you. That's included. What's below is for when you want us to do more than set you up.
All services delivered by Paul Ramsay or Graham Atkinson directly. Day rate £600 ex VAT. No junior consultants, no subcontractors, no surprises. Talk to us before committing to anything →
Talk directly to one of the practitioners who built OR-360. Tell us where you are — early stage, mid-transition, or just exploring. We'll tell you honestly whether OR-360 fits, and if it doesn't, we'll say so. No pitch. No pressure.